Shipping policy

Thank you for shopping with Rangi Jack. Focusing on the global sales and cross-border distribution of various casual and daily clothing products, our team adheres to standardized order processing and delicate packaging standards. We strive to ensure every apparel item is carefully inspected, well-protected during transit, and delivered to worldwide customers with accurate logistics arrangement and flawless product condition within a reasonable delivery period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each clothing product will go through strict quality inspection, appearance checking and dust-proof and wrinkle-resistant packaging before shipment to ensure the garments are delivered in perfect condition.
If we experience a high volume of orders during holiday seasons, major promotions and shopping peak periods, processing times may be extended. Customers will be notified via official email promptly if there are any significant delays in order preparation and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the actual quantity, size and international shipping destination of your ordered clothing products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, extreme weather conditions, logistical scheduling constraints, or regional public holidays. All estimated delivery durations are for reference only and cannot be regarded as guaranteed delivery time.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email attached with exclusive parcel tracking codes and complete logistics inquiry information.
Tracking details typically become available within 24-48 hours after shipment due to the conventional data synchronization cycle of global cross-border logistics platforms.

4. Incorrect Address Disclaimer

Please carefully verify and confirm that your full shipping address, postal code and valid contact information are accurate and complete at checkout before completing payment.
Rangi Jack is not responsible for parcel misdelivery, loss or return caused by incorrect or incomplete recipient information provided by customers. If a package is returned to our warehouse solely due to customer address errors or missing information, additional reshipping fees will be charged for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics tracking status remains stagnant for an extended period, please contact our customer support team within 7 days of the expected delivery date to initiate a formal logistics investigation and after-sales processing.
Damaged Items:
If your clothing products arrive with dirt, damage, tearing or defective packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged garments and original packaging. We will conduct a comprehensive review of the situation and resolve your after-sales issue as quickly as possible.

6. Apparel Care and Usage Notice

All clothing products should be worn, cleaned, ironed and maintained strictly in accordance with the professional care labels and usage instructions attached to each item. Rangi Jack will not be held responsible for garment shrinkage, fading, deformation, damage or functional problems caused by improper washing, drying, private alteration, overexposure and other human misuse of the products.

7. International Shipping and Customs Notice

For all international cross-border shipments, destination countries may levy customs duties, import taxes and related handling fees according to local tariff regulations. All additional customs charges are borne solely by the customer and are not included in the product price or shipping cost.
We will provide standard customs declaration documents to assist smooth customs clearance, and we are not liable for cargo detention or delivery delays caused by local customs inspection and policy adjustments.

8. Logistics Service Specification

We strictly follow international cross-border logistics rules to standardize the packaging and delivery process of clothing products. To ensure delivery accuracy and avoid logistics exceptions, no shipping information modification is allowed after the order is dispatched.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales issues, please contact us:
Company Name:  Rangi Jack
Phone number: +64 21 180 7611
Email: info@apexlearning.shop
Physical address: 97 Broadway, Nelson, Nelson 7010, New Zealand